Personalisation at Balhousie

Our One-Page Profiles

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Last month we introduced you to our Together We’re Great initiative and we wanted to tell you all about an important aspect of that – our One-Page Profiles.

We’ve been taking a closer look at how to personalise the care we provide, so that each of our residents receives the care they need, by professionals who are focussed on being person-centred. We’re looking at what we can do to work better together, to provide the very best care and be able to say that Together, We’re Great.

In order for us to do that we’re learning all about our most important asset at Balhousie Care Group – our people. We have started building our One-Page Profiles, from board members and senior management, to care staff, housekeeping and maintenance throughout all our homes, this is inclusive of everyone. We want to capture the most important information about our people and for every single employee of BCG to have their own One-Page Profile, for anybody to view, to understand how to get the best from one another.

What is a One-Page Profile? 

Each of our homes will have staff One-Page Profiles displayed in their homes where staff, residents and family can find out about the staff working within that home.

We want to get the very best from all our employees and to do that we have to understand how we work. We ask three questions: ‘What’s important to me’, ‘What people admire about me’ and ‘How best to support me’. The answers to these questions helps inform others how you work at your best, your strengths and your skills, enabling us to learn from each other on how best to develop our person-centred approach across all of our homes.

We also include hobbies and interests, so that both staff and residents can find out what they have in common with each other, enabling them to share their passions, open up conversations and build relationships based on shared interests. 

How does this help our Together We’re Great initiative?

Part of our Together We’re Great project is about learning from each other on how best to develop personalisation within each of our homes. Our One-Page Profiles will help us get to know each other a little better and enable us to identify commonalities between our people, putting their strengths and aspirations at the centre of our personalisation process.

We believe this will help ensure our staff are confident in promoting a culture that offers the very best personalised care for our residents, together as one team.

Take a look at some of our One-Page Profiles here