Purpose of the role: 

The Financial Administration Manager is responsible for managing the Income Processing function, the development of Home Administrators and the periodic audit of Home financial and administration processes.  The role requires a good knowledge of the different potential contracts within the care sector and the impact and understanding of the funding routes available to all residents and how they might change over time. They will be responsible for managing the billing and collection of resident fees, oversight of the Aged Debt process and the maintenance of an adequate system of accounting records and controls.

The candidate will be required to provide clear roles and responsibilities to Administrators including the training and support of Administrators in the key income, payroll and cash management processes. They will plan and implement audits of home processes to test the systems and to recommend improvements to processes and procedures.

Key Responsibilities: 


  1. Oversees the operation of the Income Processing function, including the review of performance and training needs adequate for achieving the team’s goals and objectives
  2. Manage the development of Home Administrators across the Group working closely with Home Managers
  3. Management of periodic, risk-based Audits of financial processes across the Group
  4. Manages relationship with income processing contacts at key Local Authorities


  1. Preparation of monthly Aged Debt report and analysis
  2. Reporting of risk based Audits  to Finance, Operations and SMT as required
  3. Prepare year end Aged Debt analysis for Audit purposes
  4. Training and development programmes for Income Processing team and Home Administrators


  1. Provides professional leadership to all staff within the Income Processing and Home Administrator functions
  2. Work with Local Authorities and Legal representatives on Income Processing queries
  3. Ensures that all direct reports have personal development plans and annual appraisals
  4. Raises the profile and reputation of the Company by working closely with partners and stakeholders outside the Company


  1. Develop Income processes to optimize the efficiency of income processes
  2. Develop a leading training programme and tools to facilitate the effectiveness of Home Administrators


  1. Assumes responsibility for professional and personal development to ensure continuing competence to deliver Group requirements, including the fair and supportive management of all staff in the team
  2. Maintains full awareness of regulatory and legal requirements impacting on income processes and ensure that all staff within the finance team including Managers are aware of, and deliver their individual responsibilities

Desired Qualities and Skills: 

  • Management experience
  • Knowledge of the Care Sector
  • Strategic thinking skills
  • Excellent interpersonal skills

Closing Date

Closing date for applications: 
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