Share Your Thoughts

General enquiries Arrange a visit to a care home Contact a Care Home Manager Send a message to a resident Share your thoughtsWhat to do if you're not happy

We'd like to get to know more about what residents and relatives think about Balhousie Care Group. Hopefully, we're doing most things right, but if at any time you feel that there's something we can do better please let us know by emailing our liaison manager: vikki.merrilees@balhousiecare.co.uk

We promise that we'll listen, learn and act appropriately. We also promise to let you know how your comments have influenced us or helped us develop even better ways of doing things.

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Words of appreciation...

The thing I most enjoy is the interaction with residents and family members. Being part of a team that delivers high quality care, often in the latter years of an individual's life, while trying to promote their independence is a big responsibility. I think it's hugely important to be able to make that time as easy and comfortable as possible. Manager, Balhousie Lisden Care Home
We have always been impressed by you all at Balhousie - especially those who directly looked after Mum's day to day personal care. Also those who kept the home clean and tidy and had pleasant chats with Mum. Daughter of Resident at Balhousie North Grove Care Home
Now that I am living in Australia, Skype has been a fantastic way of keeping in touch with Mum. Thank you Balhousie for providing this facility Daughter of Resident at Balhousie Alastrean Care Home