What to do if you're not happy
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It goes without saying that we try to ensure that every aspect of the care we provide meets or exceeds the most demanding expectations. However, we're only human, and sometimes things can go wrong or fail to meet the standards we strive to achieve. If you have a concern about any aspect of the care we provide, there are a number of options available to you:-
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Words of appreciation...
- I wish to express my sincere thanks to yourself and to all the staff at Balhousie for their exceptional standard of care and their kindness Daughter of Resident at Balhousie The Glens Care Home
- The thing I most enjoy is the interaction with residents and family members. Being part of a team that delivers high quality care, often in the latter years of an individual's life, while trying to promote their independence is a big responsibility. I think it's hugely important to be able to make that time as easy and comfortable as possible. Manager, Balhousie Lisden Care Home
- Now that I am living in Australia, Skype has been a fantastic way of keeping in touch with Mum. Thank you Balhousie for providing this facility Daughter of Resident at Balhousie Alastrean Care Home
The goal of Balhousie Care Group is to be acknowledged as the leading and most admired provider of residential care in Scotland.