What to do if you're not happy
It goes without saying that we try to ensure that every aspect of the care we provide meets or exceeds the most demanding expectations. However, we're only human, and sometimes things can go wrong or fail to meet the standards we strive to achieve.
If you have a concern about any aspect of the care we provide, there are a number of options available to you:-
Words of appreciation...
- Now that I am living in Australia, Skype has been a fantastic way of keeping in touch with Mum. Thank you Balhousie for providing this facility Daughter of Resident at Balhousie Alastrean Care Home
- We have always been impressed by you all at Balhousie - especially those who directly looked after Mum's day to day personal care. Also those who kept the home clean and tidy and had pleasant chats with Mum. Daughter of Resident at Balhousie North Grove Care Home
- Caring to me means fulfilling residents' needs and requirements, making them comfortable and happy in the home environment Carer at Balhousie Pitlochry Care Home