Other things to consider
The care you or your loved one is going to receive and the way you or they are going to feel in the new environment that awaits is of course of paramount importance.Almost nothing else is more important right now. We understand that. But what is it that makes the real difference to the way our residents feel and their happiness and sense of well being? We believe it's not just one, but a combination of things. Click on the tabs below to find out more: We only employ individuals with the right experience -and the right attitude. Caring for others can be a very demanding job. We only offer employment to people we believe demonstrate a genuine interest in looking after and contributing to the welfare of the elderly or the vulnerable. Our people and the sensitivity they show to every resident are what set Balhousie Care homes apart from any others. Looking after residents who are elderly, often frail or “challenged” in some way (physically or mentally) requires strong and robust management procedures, accountability and processes. We spend much of our working lives considering how we manage every Balhousie Care home and develop every Balhousie carer to deliver the most sensitive and appropriate care. An active training and personal development programme ensures that all current (and often proposed) legislation and guidelines relating to residential care are either met or exceeded. We invest heavily in our people so that they are educated and equipped to provide the best possible level of care. We adhere to strict policies to ensure compliance with all guidelines laid down by The Care Inspectorate (formerly The Scottish Care Commission). We will gladly go through the results of recent The Care Inspectorate audits with you. Caring for the diet of our residents and making sure they have nutritious meals is an area where you'll find our managers, our staff and most importantly our chefs extremely engaged and active. The catering and hospitality services teams at Balhousie Care Group are constantly looking at ways we can improve our food and refreshment offerings. Recently, new menus have been introduced that have a greater content of fresh, local produce. This is part of an ongoing process of reviewing and responding to resident requests for more variety and choice. Balhousie Care homes throughout Scotland develop activities and events to engage with the local community, which often includes very enjoyable visits to the care home and reciprocal visits by our able residents into the loca community. Residents willing and able to walk or take their motorised scooters into the local village will enjoy shopping and socialising. Living in a Balhousie care home is a safe and supported continuation of the lifestyle that residents are used to enjoying. Establishing positive links with the local community around a Balhousie Care home we believe is an important part of the integration of our home and our residents in the neighbourhood. At a Balhousie Care home, our primary focus is on identifying the support plan that's perfectly suited to you and your needs. We do that even before you've become a resident so we know right from the start your medical history, your likes and dislikes and the level of care that you require. We don't have set rules about when you should get up, eat, take a nap or go to bed. Instead we try to do everything we can to provide you with the flexibility and comfort you would normally have enjoyed in your own home. The difference of course is that in a Balhousie Care home you'll be surrounded by professional and caring people who are there to look after your safety, health and well being in addition to heeding your preferences. We encourage residents to personalise their room with favourite pictures, photographs and small items from home. This helps residents stay connected with more familiar surroundings while becoming used to the features and benefits of their new home. One of the most important principals at every Balhousie Care home is obtaining a healthy balance between recognising the individuality of every resident in our care, and the need for them to have a real sense of the Balhousie care home they live in being 'their home'. This is in conjunction with accenting the individual character and unique personality of each home:
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Words of appreciation...
- I wish to express my sincere thanks to yourself and to all the staff at Balhousie for their exceptional standard of care and their kindness Daughter of Resident at Balhousie The Glens Care Home
- What Balhousie Care staff did was beyond the call of duty and we appreciate the work that made Mum's birthday special, even though we had to help her with the blowing out of the candles! Daughter of Resident at Balhousie North Inch Care Home
- Caring to me means fulfilling residents' needs and requirements, making them comfortable and happy in the home environment Carer at Balhousie Pitlochry Care Home
The goal of Balhousie Care Group is to be acknowledged as the leading and most admired provider of residential care in Scotland.