Meet some of our Team
To find out more about our team or contact a member of the team directly,
select a division below:
Tony Banks
Chairman
Back in 1991 Tony identified an opportunity in the care sector to provide a new standard of privately owned and operated care homes that would lead the way care homes were thought of. He bought an elegant Victorian property (Lisden House) which up to that time had always been privately owned, and spent more than a year and £750,000 to convert the house into an industry leading care home that residents and families of residents would enjoy and be proud of.Since then, Balhousie Care Group has grown into one of Scotland's leading providers of residential and nursing care facilities. With a very prudent focus on balancing the commercial aspects and responsibilities of a care home owner with the ambitions to set a new standard in the care home sector, Tony has succesfully steered the company through almost two decades of growth and is now spending a substantial amount of time researching the expectations that future generations will have as they plan for their care in later life.Tony has many goals that he still wants to achieve not least creating safe, practical, enjoyable environments where individuals will enjoy being cared for in a way that continues to set new benchmarks. Privately, Tony enjoys supporting his favourite football team, he is a qualified pilot with over 250 flying hours to his credit and enjoys seeing more of the world.
Tony regularly visits the care homes in the group to see for himself that the standards he set out are being dilligently adhered to. "We have great people working for us in the group" says Tony. "I just like to keep my finger on the pulse and ensure we never get complacent or miss an opportunity to please and impress".
Recent Balhousie achievements include:
- Fastest growing company in Scotland 2008 – Virgin Fast Track 100
- Finalist – National Business Awards '08 - '09
- Finalist – Scottish Care National Awards '08
- Ernst & Young Entrepreneur of the Year '08 - '09
- Finalist of the Care Business Development Achiever of the Year category of the Scottish Care Awards 2008
- Finalist of The Tenon Entrepreneur of the Year Award category of The National Business Awards for Scotland 2008, sponsored by Orange
- Finalist in the Multiple Care Home Operator of the Year category of the Scottish Care National Awards 2007
Watch an interview with Tony Banks
Marco Truffelli
Chief Operating Officer
Marco Truffelli brings to Balhousie Care Group extensive experience at the luxury end of the hospitality industry. He has a reputation for consistently delivering care and genuine hospitality for discerning customers, enlightened employees and demanding investors.
Marco joined Balhousie Care Group to enable the management and staff to deliver a consistently refreshing and genuinely enjoyable experience for Balhousie residents and their families. The Balhousie Care Group team benefits from Marco's extensive expertise as an hospitality professional, from his hands on experience at individual properties to strategic and leading roles at multiple businesses and a national body.
Marco's career spanned from senior management posts in London with Trusthouse Forte, to The Caribbean, with Premier Resorts & Hotels, and more recently in Edinburgh with The Town House Company, to Managing Director of the latter and Chief Executive of VisitScotland.com.
His accolades range from the 2006 Knight of the Order of the Star of Italian Solidarity (in recognition of his contribution to cultural relations between Scotland and Italy), to the Scottish Thistle Award as Manager of the Year in 1997. Marco is an MBA graduate of University of Edinburgh Business School and a graduate of Cornell University School of Hotel Administration, Ithaca- New York.
As Trustee of the Hospitality Industry Trust, a Scotland based charity, which raises funds to support and encourage excellence in the Hospitality Industry, Marco's nurtures vital close links within care and hospitality. He tries to run most days, enjoys winter skiing with his immensely rewarding family, plays squash badly with tolerating friends and colleagues and compensates his performance with a regular stint in the kitchen as a rustic cook with a genuine passion for authentic food and unique wines.
Graham Ogilvie
Commercial Director
Graham joined Balhousie Care Group after a highly successful career with the Royal Bank of Scotland where he developed a reputation for consistently delivering innovative financing solutions for Commercial & Corporate clients. His 20 year career with RBS spanned from senior management posts in Glasgow & Edinburgh, latterly as Head of Corporate Development for East of Scotland Region. He was awarded RBS Scottish Banker of the Year & UK Bronze Banker of the year in 2003 and is a Member of the Chartered Insitute of Bankers In Scotland,
Graham has been actively involved with Balhousie Care Group since 1996. During this period has overseen the group's expansion from 2 homes to the current 20 homes. With his extensive knowledge of the healthcare sector and specifically Balhousie, he brings a valuable commercial perspective to the Group. Graham is also very focused on helping build Balhousie Care Group to become the most admired and respected provider of residential care in Scotland.
Graham is married and has two young boys. The family live in Perth. In his spare time Graham enjoys spending quality time with his family, following his favourite football team, playing golf & socialising with friends.
Ross Smith
Non-Executive Director
Ross Smith is a seasoned main board Director with a special focus on brand strategy. He has substantial International expertise in building the brands of medium sized companies, often through to eventual IPO/MBO.
With a client base around the world, Ross brings a truly global perspective on the importance of the Balhousie brand to our board. For the past decade he has been retained by major media companies, financial institutions and a host of businesses in the B2B and B2C sector. His experience adds depth and understanding to the internal and external brand communication challenges of Balhousie and his other clients.
Ross also has a wealth of Sales and Marketing expertise gained through 20 years in the automotive sector where he worked with Ford, GM and Nissan at board level. In addition to his consulting requests, Ross is also a regular guest speaker at International Marketing conferences and CEO of Mindshelf – a leading and respected Brand Communications agency.
Ross was particularly attracted to working with Balhousie Care Group as he had experienced the challenges of having to choose a care home for both his mother and father and knows full well the dramatic variances between one care home culture and another. He has consistently said that a Balhousie Care home is the kind of care home he would have been delighted to find in England but couldn't.
Ross is now based in Bali, Indonesia from where he uses every piece of available communications technology to work efficiently with clients in more than seven Countries.
Russell Hogan
Non-Executive Director
Russell has experience of being a non-executive director with Capability Scotland and also Royal Liver Asset Management. For 17 years he worked in investment management in Edinburgh, latterly as Managing Director of that company. Russell brings knowledge of finance, acquisitions, management and strategy to Balhousie Care Group.
Russell now works in general aviation where a hobby has become a business for him. He is married with two children and lives in Linlithgow.
Terry Banks
Regional Manager
Terry Banks is our Group Regional Manager and has been part of the Balhousie Care Group family as a Manager since 2002. She completed her General Nursing training in 1980 and finished her degree in midwifery in the year 2000. Terry has a huge wealth of knowledge in the Care Industry and is also responsible for all aspects of our approach to the clinical care of our residents.
She places a great deal of importance on communication with the 20 care home managers under her authority. Managers' meetings are particularly important to Terry because open communication is paramount in producing a high quality service and a happy team.
Terry is married "to my wonderful husband Brian" and they have a son, Adam.
Jill Henderson
Financial Controller
Jill joined the Balhousie Care Group in November 2008, having qualified as a chartered accountant in 2003. Her background is predominantly in public practice where she dealt with many clients, across a wide spectrum of industries, however, she specialised in dealing with the care home and building industries.
Jill stays in Dundee and enjoys reading, spending time with friends and family and (occasionally!) attending a local gym.
Lynne McGowan
Learning & Development Manager
With over 25 years experience working with the public and private sector, Lynne is skilled in people management and training delivery with qualifications in Psychology, Sales & Marketing and ICT. She has recently been involved with the establishment of a new Government initiative "Pathways to Work" which assists individuals on a health benefit return to the work place using training and confidence building programmes. Lynne was also the Training/Operations Director of a successful Scottish Training Company for 15 years.
Lynne's hobbies are photography, reading and travel and says she is a fair-weather biker liking nothing better than to cruise round the beautiful Perthshire countryside.
Jacob Gordon
IT Manager
Jacob joined Balhousie Care Group as IT Co-ordinator in May 2009. Having worked in IT for over 10 years, he has experience both in the public and the private sector. With qualifications in Cisco and Microsoft, and an MSc in Advanced Networking, Jacob hopes to draw on his experience to provide a progressive and efficient technology service that will be to the benefit of all associated with Balhousie Care Group.
If Jacob had any spare time he would enjoy reading and most sports, however he has 3 daughters who kindly let him taxi them around instead!
Linda McKenna
Administration Manager
Linda's worked with the Balhousie Care Group Family since November 2003, previous to this she was employed in the Banking Industry for 17 years.
As Administration Manager, Linda enjoys the challenges that Balhousie provides, with no two days ever being the same. Since 2003 when Linda joined the Balhousie Care Group Family, her role has changed significantly, but one thing's always stayed the same - the friendly and helpful working environment that the Balhousie team provides.
Linda lives in Kirriemuir with her two children Scott and Stuart.
Kenny MacLeod
Property Manager
Kenny Macleod has recently joined the firm from a background of construction site management. Kenny originally trained as a joiner and worked in construction for over 20 years in Birmingham before relocating to Perth 5 years ago to work as site agent for a local based firm. Kenny is originally from the Isle of Lewis and lists watching football and playing golf amongst his hobbies. Kenny is married with two children.
Trish Young
Organisational Development and Human Resource
With over 20 years experience within the Human Resources field gained in a variety of public and private sector service companies Trish joined Balhousie Care Group in October 2009. Trish's career spans from management posts in the NHS in England to Business Transformation roles with Scottish Enterprise and latterly as OD and HR Director with VisitScotland.com.
With a MSc in Strategic Human Resources Management Trish has a reputation for consistently delivering best practice in the field of HR and building an HR ethos that seeks to facilitate the success of the company.
Trish is a keen hill walker, having completed the Three Peaks Challenge, and enjoys climbing both in the Scottish highlands and the White Mountains in New Hampshire USA. Swimming and travelling are other activities that help her unwind.
Nicole Boland
HR Business Partner
Nicole joined Balhousie Care Group in January 2010 having successfully obtained a Business Degree and a Post Graduate Diploma in Human Resource Management (CIPD). Nicole's experience has been built mainly within the private sector where she worked in a standalone HR Advisory position within the Clinical Research Industry. Nicole aspires to utilise her experience in order to provide an efficient and beneficial HR service, particularly focussing on recruitment processes and performance management techniques that will assist in the overall success of the company.
Nicole lives in Dundee and enjoys spending her weekends with her family especially her nieces and nephew. Nicole is a keen traveller and has had several amazing holidays throughout the world however she particularly enjoys jet setting to Australia each year to spend time with family.
Bernie Campbell
Bernie moved to Scotland from London in 1984 to assist her husband manage their own Care Home. This was Bernie's first introduction to caring and soon realised that this was the career for her. Taking the opportunity to develop her knowledge she achieved her HNC in the early 90's . They sold their business after 21 years.
Bernie joined Balhousie in January 2006 as Manager of The Grange, after a successful period there she moved to Perth before taking up her current position at Stormont Lodge, working in a town/area she is very familiar with. In 2009, Bernie was appointed as Senior Manager, overseeing the management of Balhousie Care Homes in her locality while continuing to Manage Balhousie Stormont Care Home.
Bernie is married and has a son (Duncan) and a daughter (Laura).
Grant Douglas
Grant Douglas joined the Balhousie Group in November 2007. He has managed care homes in and around Aberdeen since 1998, having previously worked in the NHS.
Grant has a strong commitment to provide the best level of care possible. In 2009, Grant was appointed as Senior Manager, overseeing the management of Balhousie Care Homes in his locality.
Eveline Moyes
Eveline has worked in a care setting both in local authority and the private sector since 1986 relocating to Perth from Fife. She commenced work for the local authority at North Inch House moving to Dalweem in Aberfeldy in 1989 as a senior and then qualified as a social worker in 1993. Eveline then moved into the Private sector in 1995 taking up the post as Manager at Luncarty House where she remained until 2001. She then took a short break from the care sector and moved into the hotel industry, but returned to social work 8 months later taking up the post as Manager of homecare services for Perth & Kinross Council. Eveline joined Balhousie Care Group in January 2008 when she returned to Luncarty House as Manager. In 2009, Eveline was appointed as Senior Manager, overseeing the management of Balhousie Care Homes in her locality while continuing to Manage Balhousie Luncarty Care Home.
Eveline is married to Bruce, who has the patience of a saint and has one adult son, Barry.
Carol Mainland
Balhousie Alastrean Care Home - Tarland, Aboyne
Carol joined Balhousie Care Group in February 2009, as Manager at Balhousie Glens Care Home. Carol is a trained nurse and has worked in both the NHS and private sector. She also has extensive experience as a Manager in social care and the voluntary sector. Care is committed to continuing to deliver the high standard of care within Balhousie Care Group.
Carol lives in Banchory with her partner and has two daughters. Her hobbies include golf, hill-walking and swimming.
Morag Pattinson
Balhousie Antiquary Care Home - Arbroath
Balhousie The Westway Suite - Westway
Morag is a qualified Social Worker and Registered Manager in Health and Social Care. Having previously worked with older people living at home, in the community and in residential care, and having spent 2 years as manager at Balhousie Monkbarns Care Home, Morgan is now manager at Balhousie Antiquary.
Morag says, "Everyone works towards providing a safe, comfortable, homely environment and good quality care here. When you come through the door, one of the first impressions you have is of the warmth and friendliness of the staff."
Many of the staff have worked at Antiquary for over 8 years and as one resident recently quoted in our Care Commission Report, 'the staff are excellent'.
The people who live and work at Balhousie are treated with respect and share a common belief that people are happier and healthier when they are supported and cared about.
In common with others in the Balhousie Care Group, Morag is committed to continuous professional development. She holds an Honours Degree in Health and Social Care and enjoys playing the piano. Life at home revolves around her family, gardening with a passion, her voluntary work and a house full of pets.
Anne Deacons
Balhousie Dalnaglar Care Home - Crieff
Anne Deacons is new to The Balhousie Care Group but has managed nursing homes in the past, a registered nurse with 30 years experience.
Anne enjoys a challenge and is full of enthusiasm in her new role.
Anne is married to John and assists him running their glass manufacturing business. She has two adult sons, one who works in the family business.
Jim Shand
Balhousie Dalnaglar II and Rigifa Care Home - Methven
On leaving school, Jim joined the Royal Army Medical Corp where he trained as a Registered Nurse. He served in several British military hospitals throughout the world and saw active service in the Middle East.
On completion of his 25 years' service he joined a nursing home for the young physically and elderly. Within a couple of years he took on the role of trainer for the home, and as the company expanded he became Training Manager and ultimately Manager of the Care Home.
Jim joined the Balhousie Care Group Family in March 2007 as Home Manager of Balhouse The Grange Care Home, Balbeggie. In January 2009, Jim transferred to Balhousie’s newest care home, Balhousie Pitlochry Care Home to oversee the launch, and has now taken over as manager of Balhousie Rigifa. Jim immensely enjoys working with the staff and residents in his care.
Married to Elaine, Jim has two grown up sons.
Kirsten Bell
Balhousie Glens Care Home - Edzell
Kirsten joined Balhousie Care Group in September 2007, and is now Manager at Balhousie The Glens Care Home.
Kirsten says, "I'm delighted to be appointed as manager to Balhousie Glens in Edzell - it's a beautiful and friendly home in a quiet village setting, and I'm looking forward very much to helping as part of a team to meet the needs of all our residents and staff."
Having qualified as a registered nurse in Edinburgh in 1992, Kirsten has managed 2 homes for adults with learning disabilities and worked in both social care and nursing settings.
In 2007, Kirsten moved to the Angus area with her husband and 2 children, Chloe and Sean.
Grant Douglas
Balhousie Lisden Care Home - Kirriemuir
Grant Douglas joined the Balhousie Group in November 2007. He has managed care homes in and around Aberdeen since 1998, having previously worked in the NHS.
Grant has a strong commitment to provide the best level of care possible. In 2009, Grant was appointed as Senior Manager, overseeing the management of Balhousie Care Homes in his locality.
Tracy McEwan
Balhousie Luncarty Care Home - Perth and Kinross
Tracy is originally from South Lanarkshire, relocating to Perth in 2006 where she took up a post at Luncarty House as a Senior Care Assistant.
Tracy became part of the Balhousie Care Team in April 2008 when Luncarty House became part of the Balhousie Care Group. Tracy became a trainee manager in April 2009 as part of the group's succession planning programme and as of November 2009 took over the management position at Balhousie Luncarty Care Home.
Tracy has worked in the care sector since leaving high school in 1985 working with a variety of client groups, such as autism, learning disabilities, older adults and working with homeless people who had drug and alcohol dependencies who were being supported in a residential type setting.
Tracy also has personal experience in dementia and palliative care having nursed her parents during their respective illnesses, Tracy brings this experience to her current working environment.
Tracy has 2 adult sons who live and work in South Lanarkshire, her partner John is very supportive and helps out with fund raising events in the home.
Derek Henderson
Balhousie Monkbarns Care Home - Arbroath
Derek has been a Manager with the Balhousie Care Group since August 2005; he qualified as a Registered Nurse in January 2000 and completed the Registered Manager Award in April 2007,He has a wealth of experience, working in the Care Sector and previously as a Nurse Training Co-ordinator.
Derek is delighted to be appointed manager of Monkbarns and along with his dedicated team, they are committed to providing a positive experience and a stimulating environment for older people, which promotes physical, emotional, spiritual health and wellbeing, and encourages the residents to play an active part in how their day is structured.
Derek lives with his partner and has a daughter and son, and 3 grandchildren.
Wendy Stewart
Balhousie Moyness Care Home - Dundee
Wendy joined the Balhousie Group as manager at Balhousie Moyness Care Home in June 2009, with 24 years' in the private sector working in nursing, midwifery, health visiting and nurse management
Wendy is delighted to be working with Balhousie, sharing the care of the Group with her residents and the team at Moyness.
Wendy lives near Meigle and has a daughter (Lindley) and a son (Christopher). Her hobbies include curling, walking and cycling.
Diane Halley
Balhousie North Grove Care Home - Perth
Diane qualified as a Registered Nurse in 1993, and has specialised in working with the elderly in the private sector for the past 11 years. During this period she has Managed both smaller and larger homes, her last post being that of Manager of a 60 bedded unit.
Diane lives in the local area is married to Stephen and they have a son named Callum.
Eveline Moyes
Balhousie Pitlochry Care Home - Pitlochry
Eveline has worked in a care setting both in local authority and the private sector since 1986 relocating to Perth from Fife. She commenced work for the local authority at North Inch House moving to Dalweem in Aberfeldy in 1989 as a senior and then qualified as a social worker in 1993. Eveline then moved into the Private sector in 1995 taking up the post as Manager at Luncarty House where she remained until 2001. She then took a short break from the care sector and moved into the hotel industry, but returned to social work 8 months later taking up the post as Manager of homecare services for Perth & Kinross Council. Eveline joined Balhousie Care Group in January 2008 when she returned to Luncarty House as Manager.
Eveline is married to Bruce, who has the patience of a saint and has one adult son, Barry.
Anne Murray
Balhousie Rumbling Bridge Care Home - Kinross
Anne's worked with Balhousie since February 2006, having previously worked in a Care Home for almost 19 years (9 of which she was Manager). A former state registered nurse and midwife, she began working in a care home following Maternity leave and has never returned to the NHS since.
Anne and her team strive to provide residents with an atmosphere that promotes physical, emotional, and spiritual health and wellbeing. Working with the elderly is very rewarding and some havea wealth of knowledge and experience which they love to share and the staff love to hear about.
Anne is married to Tom and has two daughters, Lindsey and Kirsty.
Terry Banks
Balhousie Ruthven Towers Care Home - Auchterarder
Terry Banks is our Group Regional Manager and has been part of the Balhousie Care Group family as a Manager since 2002. She completed her General Nursing training in 1980 and finished her degree in midwifery in the year 2000. Terry has a huge wealth of knowledge in the Care Industry and is also responsible for all aspects of our approach to the clinical care of our residents.
She places a great deal of importance on communication with the 20 care home managers under her authority. Managers' meetings are particularly important to Terry because open communication is paramount in producing a high quality service and a happy team.
Terry is married "to my wonderful husband Brian" and they have a son, Adam.
Bernie Campbell
Balhousie Stormont Care Home - Blairgowrie
Bernie moved to Scotland from London in 1984 to assist her husband manage their own Care Home. This was Bernie's first introduction to caring and soon realised that this was the career for her. Taking the opportunity to develop her knowledge she achieved her HNC in the early 90's . They sold their business after 21 years.
Bernie joined Balhousie in January 2006 as manager of The Grange, after a successful period their she moved to Perth before taking up her current position at Stormont Lodge. Working in a town/area she is very familiar with.
Bernie is married and has a son (Duncan) and a daughter (Laura).
Darren Gracie
Balhousie The Dalguise Centre and Balhousie The Grange Care Home - Balbeggie
Darren joined the company in April 2008 and has worked in the Care Industry since 1994. He initially worked with young adults with specialist needs as a Sports Tutor until 1999 when he qualified as a Registered Nurse in Learning Disabilities.
Working in a variety of behavioural settings, progressing through the ranks into management, Darren has achieved his Registered Managers Award and is a work Place Assessor for SVQ training.
Always keen to accept a challenge and is eager to continue the high standards of care set by Balhousie. Darren was appointed as Manager of Balhousie The Grange in January 2009, as an extension to his role as Manager of The Dalguise Centre.
Darren has three children, Erin Fraser & Ailish with whom he actively enjoys quality time with when not at work.
Janet McGregor
Balhousie Wheatlands Care Home - Bonnybridge
Balhousie Care Group are pleased to welcome Janet McGregor to the new position of Care Home Manager at Balhousie Wheatlands, Bonnybridge.
Janet has worked in the care field since 1979, starting out as a nursing assistant, qualifying as a registered nurse for people with learning disabilities and gaining diplomas in both community mental health care and management studies. During this time she has worked in the public sector, the voluntary sector and latterly the private sector.
Janet is passionate about her work and strives to learn and develop to support her staff to achieve great outcomes for the people in her care.
Jan Robertson
Balhousie Willowbank Care Home - Carnoustie
Jan has worked at Balhousie Willowbank care home for many years as a Senior Carer, achieving her SVQ 3 and Open University Managing in the workplace course, and is delighted to take the post of care home Manager.
Jan is married and has a son and daughter, and with Grandaughter Charly and Grandson Jack too, she always seems to be busy in her spare time!
Jan also enjoys taking her westie Lucy out for long walks.Jan knows Balhousie willowbank and the residents there very well now, and believes teamwork has been (and always will be!) key to ensuring the home runs smoothly and importantly that residents continue to be happy there.
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